Customer Success Manager - Mid Market

Assembled

2 months ago

3.9 on Glassdoor

New York City, NY

Hybrid

Full Time

Manager

1 applicant

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About this role

The Customer Success Manager - Mid-Market at Assembled manages a portfolio of mid-market customers, collaborating with executive-level stakeholders to deliver value, drive renewals, and identify growth opportunities. This role involves leading cross-functional initiatives, conducting business reviews, and ensuring customers maximize ROI from Assembled's platform. The manager also serves as the Voice of Customer to influence product development and improve operational processes while actively engaging in customer training and support.

Skills

About Assembled

www.assembled.com

Assembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.