Senior Manager, Technical Support

Autodesk Canada Co.(1 month ago)

HybridFull TimeDirector$208,409 - $274,051 (estimated)Customer Technical Success

About this role

Senior leader responsible for overseeing EMEA shift technical support management for Autodesk’s 3D design, engineering, and entertainment software portfolio. The role focuses on delivering capabilities that drive product adoption and customer value, while partnering with global leadership to align support operations and strategy. The position reports to the Sr. Director of Customer Technical Success and is accountable for cross-geo collaboration and organizational initiatives.

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Required Skills

Technical Support
Operational Management
People Management
Escalation Management
Performance Monitoring
Budget Management
Workforce Management
CRM
Knowledge Capture
Training Development

+7 more

Qualifications

Bachelor's Degree

About Autodesk Canada Co.

autodesk.com

Autodesk is a leading company in 3D design, engineering, and entertainment software that enables users to imagine, design, and create innovative solutions across various industries. The company's products serve a wide range of sectors including architecture, manufacturing, construction, and media & entertainment. Autodesk is dedicated to sustainability and improving workflows, providing tools like AutoCAD, Revit, and Maya to enhance creativity and efficiency. With a strong commitment to technology and user-centric design, Autodesk helps shape the future of digital design and construction.

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