End User Support Manager
Raymond James & Associates, Inc., Research Division(1 month ago)
About this role
The Technology Service Center Manager oversees a team delivering first-level technical support across the enterprise, ensuring service quality, SLA adherence, and continuous improvement. The role partners with cross-functional teams and senior leaders to align support operations with organizational priorities and drive strategic initiatives.
Required Skills
- Technical Support
- ITSM
- ServiceNow
- SLA Management
- Incident Management
- Escalation Management
- People Management
- Leadership
- Knowledge Management
- Data Analytics
+3 more
Qualifications
- Bachelor’s: Computer and Information Science
- Bachelor’s: Information Technology
- High School (HS)
- ITIL Foundation Certification
- HDI Support Center Manager Certification
About Raymond James & Associates, Inc., Research Division
rjcapitalmarkets.comN/A
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