Senior Mid-Market Customer Success Manager
Iterable
About this role
A Mid-Market Customer Success Manager at Iterable manages high-value customers, builds long-standing partnerships, and identifies growth opportunities to expand customer value and ARR. The role involves maintaining trusted advisor relationships, collaborating with product teams, and providing feedback to enhance the platform for brand marketers.
Skills
Qualifications
About Iterable
iterable.comIterable is an AI-powered cross-channel growth marketing platform that helps brands orchestrate personalized, data-driven customer experiences across email, SMS, push, in-app and other channels. It offers segmentation, multi-step journey orchestration, A/B testing, and machine-learning-driven personalization and optimization to boost engagement and lifetime value. The platform includes APIs and integrations to centralize customer data, automate campaigns, and measure performance in real time. Marketers use Iterable to deliver dynamic, timely messages that scale retention and revenue-focused programs.
Recent company news
The Business JournalsPriya Gill, Professionally Recognized at Iterable - San Francisco Business Times
1 week ago
Business WireIterable Surpasses One Trillion Customer Interactions as Global Momentum Accelerates
Dec 9, 2025
MrWebDaily Research News Online no. 38959 - New Marketing and Tech Chiefs for CX Specialist Iterable
Oct 21, 2025
Mi-3.com.auIterable’s CEO sounds a death knell for the traditional campaign, and he's not alone
May 1, 2025
Business WireIterable Appoints Salesforce Executive Sam Allen as New CEO to Accelerate Enterprise Growth and AI Innovation
Jul 8, 2025
About Iterable
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Iterable.
Salary
$101k – $147k
per year