Senior Operations Manager

Bottomline(23 days ago)

IndiaOnsiteFull TimeSenior$104,403 - $141,906 (estimated)Customer Support

About this role

The Operations Manager is the senior onsite leader for Paymode and Nexus customer support in India, aligned to US hours, serving as the primary on-site liaison between local teams and US leadership. The role strengthens day-to-day management, supports cultural alignment, and ensures coordination with facilities, IT, HR, and other support functions to maintain service consistency and operational readiness.

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Required Skills

Contact Center
Leadership Presence
Training
Quality Assurance
Workforce Management
Communication
Cross Functional
Facilities
IT Support
Escalation Management

+5 more

About Bottomline

bottomline.com

Bottomline (Bottomline Technologies) is a financial technology company that helps organizations transform business payments and cash flow with cloud-native payment, reconciliation, cash management, and accounts-payable/receivable automation solutions. It provides secure, scalable SaaS products and APIs that connect corporates, banks, and fintechs to domestic and cross-border payment rails while addressing fraud prevention, compliance, and payment visibility. Bottomline’s platform is used by enterprises and financial institutions to automate invoice-to-pay processes, streamline treasury operations, and integrate with bank networks and SWIFT for enterprise-grade payment orchestration.