Senior Process Excellence Manager - Customer Success Ops

This Strategy & Operations role at Pennylane is focused on driving operational transformation within the Customer Success department. The position serves as the primary point of contact and leader of change, implementing new systems, process improvements, and organizational changes to significantly boost team productivity. Working closely with Tech, Data, Sales, and Finance, the role also ensures strong communication, adoption of new tools and methods, and visibility on operational and data-related topics. It is based in Paris within a fast-growing fintech helping SMEs and accounting firms better manage their finances.