Senior Process Excellence Manager - Customer Success Ops

Pennylane(1 year ago)

HybridFull TimeMedior$75,899 - $101,561 (estimated)Strategy & Operations

About this role

This Strategy & Operations role at Pennylane is focused on driving operational transformation within the Customer Success department. The position serves as the primary point of contact and leader of change, implementing new systems, process improvements, and organizational changes to significantly boost team productivity. Working closely with Tech, Data, Sales, and Finance, the role also ensures strong communication, adoption of new tools and methods, and visibility on operational and data-related topics. It is based in Paris within a fast-growing fintech helping SMEs and accounting firms better manage their finances.

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Required Skills

Process Transformation
Productivity Improvement
Project Management
Change Management
Stakeholder Management
Operational Analysis
Benchmarking
Continuous Improvement
Customer Success
Communication Skills

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About Pennylane

pennylane.tech

Pennylane is a fintech accounting platform that helps small and mid-sized businesses and their accountants manage bookkeeping, invoicing, payments and cash flow. It combines cloud accounting software with bookkeeping services, bank and payment integrations, and automation to reduce manual data entry and speed up reconciliation. The product includes collaborative workflows, real-time dashboards, reporting and cash‑flow forecasting so companies and their accountants can work together more efficiently. Headquartered in France, Pennylane has expanded into other European markets such as Germany.