Senior Product Designer, Servicing Auto and Recoveries

Upstart(9 months ago)

RemoteFull TimeSenior$162,100 - $224,500Product Experience

About this role

Senior Product Designer on Upstart’s Product Experience team responsible for shaping servicing, auto, and recovery experiences. The role focuses on designing borrower-facing communications and internal tools that help borrowers manage payments, navigate hardship, and resolve delinquency and recoveries, including auto-specific processes. You will define strategy, lead research, and deliver resilient systems that balance empathy with operational and financial performance while partnering across product, engineering, risk, and compliance.

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Required Skills

User Journeys
Usability Testing
UX Research
Responsive Design
Mobile Design
Figma
Design Systems
Accessibility
Cross-functional Collaboration
Regulatory Translation

+5 more

About Upstart

upstart.com

Upstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.