Senior Product Manager, Support Automation
Block(1 month ago)
About this role
The Support Product Manager, Support Automation at Block leads the vision and execution to increase automation and service quality across Cash App’s support ecosystem. The role focuses on leveraging AI and ML to build scalable, responsible automations that improve customer experiences and operational efficiency. The position works cross-functionally with engineering, design, data science, legal, and compliance teams to deliver and iterate on AI-driven support products.
Required Skills
- Product Strategy
- AI Opportunities
- Problem Framing
- ML Collaboration
- Experimentation
- Edge Case Handling
- Metrics Definition
- UX Design
- Compliance
- Cross-Functional Leadership
+4 more
About Block
block.xyzBlock, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.
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