Senior Product Specialist (SaaS Implementation and Onboarding)

Zenoti(25 days ago)

HybridFull TimeMedior$102,115 - $135,493 (estimated)Customer Success

About this role

The Product Specialist will support customer onboarding and drive adoption of Zenoti’s AI product suite, acting as a trusted advisor across the customer lifecycle. The role focuses on ensuring customer success and measurable value by aligning product capabilities with business outcomes and collaborating with internal teams to influence roadmap and resolve issues. The Specialist will also provide reporting and business reviews to demonstrate ROI and support renewal and expansion opportunities.

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Required Skills

Customer Onboarding
Product Adoption
Stakeholder Management
Product Demos
Training Delivery
Data Analysis
Reporting
Collaboration
Integration
Solution Documentation

+8 more

About Zenoti

zenoti.com

Zenoti is a cloud-based software platform that streamlines operations for spas, salons, medi-spas, and fitness/wellness chains. It provides appointment scheduling and online booking, point-of-sale and payments, inventory and staff management, CRM and marketing automation, loyalty and gift-card capabilities, and enterprise analytics and reporting. Designed for multi-location and franchise businesses, Zenoti offers mobile apps and integrations to centralize operations, improve guest experience, and drive revenue growth. The platform emphasizes industry-specific workflows, scalability, and tools for large brands and franchise networks.