Senior Product Support Specialist

Zenoti(2 months ago)

Hyderabad, Telangana, IndiaOnsiteFull TimeMedior$87,817 - $118,148 (estimated)Customer Support

About this role

A Product Support Consultant at Zenoti is a customer-facing role within the support organization that helps clients use the Zenoti platform effectively and contributes to overall customer satisfaction. The position is part of a 24x7 support team and requires flexibility in shift assignments. Consultants also act as a bridge between customers and the product team by reporting user challenges and contributing to product improvements.

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Required Skills

Customer Support
Issue Resolution
Customer Consulting
Process Adherence
Ticketing
Product Feedback
Web Applications
Problem Solving
Analytical Skills
Communication

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About Zenoti

zenoti.com

Zenoti is a cloud-based software platform that streamlines operations for spas, salons, medi-spas, and fitness/wellness chains. It provides appointment scheduling and online booking, point-of-sale and payments, inventory and staff management, CRM and marketing automation, loyalty and gift-card capabilities, and enterprise analytics and reporting. Designed for multi-location and franchise businesses, Zenoti offers mobile apps and integrations to centralize operations, improve guest experience, and drive revenue growth. The platform emphasizes industry-specific workflows, scalability, and tools for large brands and franchise networks.

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