Senior Technical Account Manager
Talkdesk(1 month ago)
About this role
The Senior Technical Account Manager at Talkdesk is a trusted advisor and technical consultant for strategic customers, driving product adoption, optimizing ROI, and ensuring long-term customer health. This hybrid role bridges customer technical and business stakeholders with internal teams to align on objectives and successful product utilization. It also includes CRM responsibilities and requires close collaboration with product, engineering, support, and sales teams.
Required Skills
- Technical Enablement
- Product Adoption
- Customer Success
- CRM Systems
- APIs
- Salesforce
- Software Deployment
- Implementation
- Change Management
- Stakeholder Management
+8 more
About Talkdesk
talkdesk.comTalkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.
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