Senior Solutions Consultant
SuccessKPI Inc.(3 years ago)
About this role
SuccessKPI is a rapidly growing analytics company specializing in AI-powered SaaS platforms for contact centers. They focus on delivering real-time insights and automation to improve customer experiences and operational efficiency. The company promotes a flexible, fully remote work environment and values innovation and growth.
Required Skills
- Analytics
- Bi
- Speech Analytics
- Text Analytics
- AI
- SaaS
- CRM
- Contact Center
- Automation
- Performance Management
About SuccessKPI Inc.
successkpi.comSuccessKPI is an AI-driven workforce engagement platform focused on customer service and contact centers. It combines conversation intelligence, automated quality assurance, coaching workflows, and performance analytics to improve agent productivity and customer satisfaction. The platform delivers real-time guidance and actionable insights so CX leaders can identify training needs, reduce handle times, and boost key operational KPIs. Enterprises and contact centers use SuccessKPI to scale coaching, monitor quality, and optimize workforce performance.
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