Senior Specialist, Premium Support (Korean Speaking)

Airbnb(7 days ago)

Seoul, South KoreaOnsiteFull TimeSenior$74,720 - $102,832 (estimated)Community Support

About this role

A Senior Specialist, Premium Support at Airbnb provides premium-level customer service to the Airbnb community, focusing on high-value and luxury reservations. The full-time role is based in South Korea and operates within Community Support as a front-line point of contact between customers and internal stakeholders. The position requires cultural awareness, strong autonomy, and adaptability to evolving business needs.

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Required Skills

Communication
Conflict Resolution
Active Listening
Empathy
Organization
Multitasking
Risk Assessment
Stakeholder Engagement
MacOS
Google Suite

+1 more

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.