Customer Support Specialist
Roadie(13 days ago)
About this role
A Customer Support Specialist at Roadie is a member of the Support team who serves as the primary point of contact for the Roadie community. The role supports a remote-first logistics and delivery platform operating across urban and rural markets as part of a UPS company. This is a full-time position on a 4-day workweek with schedules that may include evenings, weekends, and holidays.
Required Skills
- Phone Support
- Email Support
- Text Support
- Active Listening
- Problem Solving
- Troubleshooting
- Salesforce
- Collaboration
- Empathy
- Communication
About Roadie
roadie.comRoadie is a local same‑day and last‑mile delivery platform that connects businesses with a network of drivers to provide fast, flexible, and cost‑effective shipping. It supports on‑demand and scheduled deliveries—including big‑and‑bulky and specialty items—with real‑time tracking and integrations for retailers, e‑commerce platforms, and supply‑chain partners. Companies use Roadie to speed up fulfillment, lower last‑mile costs, and offer reliable local delivery options to customers.
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