Customer Support Specialist
Roadie
About this role
A Customer Support Specialist at Roadie is a member of the Support team who serves as the primary point of contact for the Roadie community. The role supports a remote-first logistics and delivery platform operating across urban and rural markets as part of a UPS company. This is a full-time position on a 4-day workweek with schedules that may include evenings, weekends, and holidays.
Skills
About Roadie
roadie.comRoadie is a local same‑day and last‑mile delivery platform that connects businesses with a network of drivers to provide fast, flexible, and cost‑effective shipping. It supports on‑demand and scheduled deliveries—including big‑and‑bulky and specialty items—with real‑time tracking and integrations for retailers, e‑commerce platforms, and supply‑chain partners. Companies use Roadie to speed up fulfillment, lower last‑mile costs, and offer reliable local delivery options to customers.
Recent company news
Teamsters for a Democratic UnionWhat Every UPS Teamster Should Know about Roadie
Nov 14, 2025
Business WireRoadie Enables Bouqs to Flex Same-Day Delivery Capacity for 44% Holiday Order Increase
Dec 9, 2025
FreightWavesTeamsters union to press UPS over Roadie use of gig drivers
Nov 4, 2025
Business InsiderGig worker identity fraud is a 'huge risk' for delivery apps. Here's how one company is trying to combat it.
Jun 19, 2025
PR NewswireEssendant Announces Strategic Partnership with Roadie to Enhance Supply Chain Efficiency and Last-Mile Delivery Solutions
Jun 12, 2025
About Roadie
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Roadie.
Salary
$72k – $96k
per year