Senior Staff Technical Support Engineer
Druva(1 month ago)
About this role
This role is a senior technical support engineer on Druva's Global Customer Support/Product Support team, responsible for ensuring customer success and satisfaction with Druva products. The position requires collaborating cross-functionally with Engineering, QA, Solutions Delivery, Sales, and Product Management to drive issue resolution and product improvements. The engineer will also contribute to documentation, runbooks, training, and escalation management to improve customer experience and support processes.
Required Skills
- Troubleshooting
- Root Cause Analysis
- Escalation Management
- Customer Communication
- Documentation
- Runbook Development
- Scripting
- Training
- Cloud Infrastructure
- AWS
+17 more
Qualifications
- Bachelor's Degree
- 8+ Years Experience
About Druva
druva.comDruva is a cloud-native, fully managed SaaS platform—branded as the Data Security Cloud—that delivers enterprise backup, recovery, and comprehensive data security. It unifies data protection, cyber response, and rapid ransomware recovery across endpoints, cloud apps, and data centers, and leverages AI to speed detection, investigation, and recovery. Organizations adopt Druva for a scalable, globally managed alternative to on‑prem infrastructure that simplifies operations and strengthens cyber resilience.
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