Senior Staff Technical Support Engineer
Druva
About this role
This role is a senior technical support engineer on Druva's Global Customer Support/Product Support team, responsible for ensuring customer success and satisfaction with Druva products. The position requires collaborating cross-functionally with Engineering, QA, Solutions Delivery, Sales, and Product Management to drive issue resolution and product improvements. The engineer will also contribute to documentation, runbooks, training, and escalation management to improve customer experience and support processes.
Skills
Qualifications
About Druva
druva.comDruva is a cloud-native, fully managed SaaS platform—branded as the Data Security Cloud—that delivers enterprise backup, recovery, and comprehensive data security. It unifies data protection, cyber response, and rapid ransomware recovery across endpoints, cloud apps, and data centers, and leverages AI to speed detection, investigation, and recovery. Organizations adopt Druva for a scalable, globally managed alternative to on‑prem infrastructure that simplifies operations and strengthens cyber resilience.
Recent company news
SiliconANGLEDruva introduces AI agents to streamline workload recovery and incident response
Aug 19, 2025
Business WireDruva Introduces Industry's First AI Agents to Simplify Cyber Resilience
Aug 19, 2025
BetaNewsDruva launches new AI agents to help boost cyber resilience
Aug 19, 2025
SiliconANGLEDruva launches Dru MetaGraph and new AI agents to unlock backup metadata intelligence
Sep 17, 2025
Caisse de dépôt et placement du QuébecDruva: A bold, innovative history
May 10, 2022
About Druva
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Druva.
Salary
$131k – $183k
per year
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