Senior Manager, Customer Success (Enterprise Legal)
Everlaw
About this role
Everlaw is seeking an experienced Sr. Manager of Customer Success to lead a team of Customer Success Managers and Associates, develop strategic customer relationships, and collaborate cross-functionally to enhance the customer experience for their Legal Enterprise segment. The role involves establishing a customer success roadmap, managing key metrics, and ensuring customer value realization.
Skills
About Everlaw
everlaw.comEverlaw is an AI-powered, cloud-native eDiscovery and litigation platform built for legal professionals. It combines document ingestion, advanced search, machine-learning–assisted review, analytics, visual timelines, and case-building tools to streamline investigations, document review, depositions, and trial preparation. Designed for law firms, corporate legal teams, and government agencies, Everlaw emphasizes security, scalability, and real-time collaboration across distributed teams. Its visual workflows and automation simplify review workflows and help reduce time-to-resolution while improving case outcomes.
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About Everlaw
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Everlaw.
Salary
$163k – $207k
per year