Senior Support Operations Manager
DeepIntent(3 days ago)
About this role
DeepIntent is seeking a Senior Support Operations Manager to lead and optimize their customer support systems and processes, focusing on enhancing customer experience through strategic management and continuous improvement of support workflows, analytics, and AI tools.
Required Skills
- Intercom
- Customer Support
- Workflows
- Automation
- Analytics
- AI
- Support Operations
- SaaS
- Customer Experience
- Helpdesk
About DeepIntent
deepintent.comDeepIntent is a healthcare-focused demand-side platform that helps pharmaceutical, life‑sciences, and healthcare marketers plan, buy, and optimize programmatic advertising. The platform combines healthcare-specific audience data and identity resolution with omnichannel inventory (digital display, programmatic video and connected TV) and measurement tools to reach patients and HCPs while maintaining regulatory and privacy safeguards. DeepIntent positions itself as a compliance‑aware partner for healthcare brands, offering analytics and campaign optimization to drive measurable outcomes and ROI.
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