Senior Technical Account Specialist

Zenoti(1 month ago)

Hyderabad, Telangana, IndiaOnsiteFull TimeSenior$135,502 - $182,861 (estimated)Global Support

About this role

The Senior Technical Account Specialist (Technical Account Manager) acts as the strategic and technical liaison for enterprise customers in the beauty and wellness industry, ensuring their operational success on the Zenoti platform. The role focuses on driving customer experience, analytics-driven improvements, and cross-functional alignment between Support, Product, and Engineering. The TAM represents the customer internally, helps customers adopt best practices, and ensures high-quality resolution of technical and operational issues.

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Required Skills

Logical Reasoning
Troubleshooting
Problem Solving
APIs
SQL
Cloud Computing
eCommerce Integrations
Fintech
SaaS Infrastructure
Log Analysis

+14 more

About Zenoti

zenoti.com

Zenoti is a cloud-based software platform that streamlines operations for spas, salons, medi-spas, and fitness/wellness chains. It provides appointment scheduling and online booking, point-of-sale and payments, inventory and staff management, CRM and marketing automation, loyalty and gift-card capabilities, and enterprise analytics and reporting. Designed for multi-location and franchise businesses, Zenoti offers mobile apps and integrations to centralize operations, improve guest experience, and drive revenue growth. The platform emphasizes industry-specific workflows, scalability, and tools for large brands and franchise networks.