Zones
The Service Account Manager serves as the primary post-sales relationship owner for a portfolio of strategic commercial and enterprise customers, acting as a trusted advisor to ensure exceptional service delivery and long-term customer success. This role involves managing service-related escalations, driving customer satisfaction, and fostering strong relationships with stakeholders ranging from technical administrators to executive leadership. The position requires close collaboration with internal teams to provide timely resolutions, proactive communication, and maximum value from offered solutions.
Headquarters
Auburn, Washington, United States
Company Size
1001-5000 employees
Founded
1986
Zones is an IT solutions provider that helps businesses, education, healthcare, and public-sector organizations solve complex technology challenges. They deliver end-to-end services including hardware and software procurement, cloud and managed services, configuration and deployment, lifecycle management, and IT consulting. Zones combines supply-chain and integration expertise with vendor partnerships to design future-focused, scalable infrastructure and workplace solutions. Organizations rely on Zones for practical, people-centered implementations that simplify IT and accelerate outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Zones.
22% below the average for this role