Service Agent I - IS Client Services - Full Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)

Events/University Recruiting (9 months ago)

Los Angeles, CAOnsiteFull TimeJunior$50,000 - $79,380Information Technology

About this role

The Service Desk Agent I is a frontline IT role within Keck Medicine of USC supporting the USC Health Sciences campus. The position serves the hospitals and clinic locations and is part of the Health Sciences IT Client Services team. It requires prior desktop/service desk experience and a high school diploma or equivalent.

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Required Skills

User Support
Active Directory
SCCM
Ticketing
Customer Service
Troubleshooting
Remote Support
Microsoft Office
PC Maintenance
Account Provisioning

Qualifications

High School Diploma
Associate's Degree
Fire Life Safety Training (LA City)

About Events/University Recruiting

usc.edu

The University of Southern California (USC) is a private research university in Los Angeles, founded in 1880. It offers a wide range of undergraduate, graduate, and professional programs across schools such as engineering, business, cinematic arts, medicine, and law, and is known for interdisciplinary research and substantial industry partnerships. USC emphasizes innovation, entrepreneurship, and public service, with large research expenditures, extensive clinical and cultural facilities, and global engagement. Its large alumni network and Los Angeles location provide strong connections to entertainment, technology, and healthcare sectors.

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