CST - Associate

Paytm(1 year ago)

Noida, Uttar PradeshOnsiteFull TimeJunior$47,516 - $64,327 (estimated)Customer Support

About this role

A Customer Support Agent – Voice & Email (Insurance Process) at Paytm handles day-to-day customer concerns and complaints across calls and emails. The role focuses on resolving issues within defined turnaround times while ensuring a strong customer experience. It operates within an insurance-related process and involves working with DevRev CRM to log and track interactions. The position supports Paytm’s broader financial services ecosystem by maintaining high service standards for its customers.

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Required Skills

Customer Support
Voice Support
Email Support
Inbound Calling
Outbound Calling
SLA Management
Complaint Handling
Customer Satisfaction
Problem Solving
Communication Skills

+6 more

Qualifications

Graduate in Any Discipline

About Paytm

paytm.com

Paytm is an Indian digital payments and financial services platform that enables fast, secure UPI transfers, mobile recharges, bill and utility payments, and everyday merchant transactions. Beyond its consumer wallet and apps, it provides Paytm Payments Bank, QR and point-of-sale solutions for merchants, plus APIs and tools for businesses. The company also offers a range of financial products including lending, insurance, and investment services, positioning itself as an integrated fintech ecosystem across India.