Customer Service Escalation Advocate
Block(20 days ago)
About this role
Afterpay is looking for an Escalations Team Member to join their Internal Dispute Resolution process, focusing on solving complex customer issues and improving customer service delivery. The ideal candidate should possess a positive mindset and a strong background in customer service roles, particularly in managing escalated complaints.
Required Skills
- Customer Service
- Dispute Resolution
- Complaint Management
- Time Management
Qualifications
- 2 Years Experience in Customer Service
About Block
block.xyzBlock, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.
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