Service Delivery Manager- Bilingual

Philip Morris International(2 months ago)

RemoteFull TimeSenior$112,679 - $152,329 (estimated)Professional Services

About this role

The Service Delivery Manager at Concentrix is responsible for driving client satisfaction, operational excellence, and team performance in customer engineering and support functions. This client-facing and operationally strategic role involves managing relationships with clients and coordinating internal teams to ensure seamless service delivery and alignment with business objectives.

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Required Skills

Client Engagement
Team Collaboration
Operational Excellence
KPI Management
Leadership

Qualifications

Bachelor’s degree in Business Administration
5–7+ years of experience in service delivery
Strong communication skills
Negotiation skills
Project management experience

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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