Service Delivery Manager- Bilingual
CNX
About this role
The Service Delivery Manager at Concentrix is responsible for driving client satisfaction, operational excellence, and team performance in customer engineering and support functions. This client-facing and operationally strategic role involves managing relationships with clients and coordinating internal teams to ensure seamless service delivery and alignment with business objectives.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$113k – $152k
per year