Service Delivery Manager
RedHelm(1 month ago)
About this role
The Service Delivery Manager will lead the Service Desk organization’s day-to-day performance, quality, and consistency, providing direct people leadership and shaping team outcomes. This role focuses on ensuring customer satisfaction, service reliability, and continuous improvement while partnering with internal stakeholders and client-facing teams. The position reports to the Service Desk Director and plays a central role in building client trust and operational excellence.
Required Skills
- People Leadership
- Coaching
- Performance Management
- Service Delivery
- Ticket Management
- Escalation Management
- SLA Management
- Incident Response
- Client Communication
- Process Improvement
+10 more
Qualifications
- High School Diploma
- Relevant IT/Business Education Preferred
- ITIL
- Microsoft Certification
- CompTIA
- Authorized To Work In US
- Background Check
About RedHelm
redhelm.comRedHelm provides complete, coordinated technology and cybersecurity solutions from a single trusted partner. They deliver expert, end-to-end support designed to streamline operations, reduce risk, and keep businesses secure. Organizations engage RedHelm for integrated managed IT and security services — from risk assessments and threat detection to incident response and strategic guidance — to strengthen resilience across their environments.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at RedHelm
Similar Jobs
People Help Desk Analyst (Bangkok - based, 10 months Contract)
Agoda(1 month ago)
Desktop Support Engineer
Veeam Software(24 days ago)
Tier 1 Service Desk Specialist
Makpar(3 years ago)
Head of Operations
Insify(20 days ago)
Senior Operations Manager
Bottomline(23 days ago)
Associate Manager - Reliability Operations (SaaS Support)
Zeta(21 days ago)