Service Desk Analyst II
RedHelm
About this role
The Service Desk Analyst II at RedHelm serves as an experienced escalation point within the Service Desk, supporting service quality and operational discipline across client environments. The role operates between frontline support and specialist teams, contributing to technical leadership, mentoring, and continuous improvement initiatives. It is positioned within a client-focused MSP context and emphasizes adherence to security and compliance requirements.
Skills
Qualifications
About RedHelm
redhelm.comRedHelm provides complete, coordinated technology and cybersecurity solutions from a single trusted partner. They deliver expert, end-to-end support designed to streamline operations, reduce risk, and keep businesses secure. Organizations engage RedHelm for integrated managed IT and security services — from risk assessments and threat detection to incident response and strategic guidance — to strengthen resilience across their environments.
Recent company news
About RedHelm
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for RedHelm.
Salary
$76k – $101k
per year