Service Desk Analyst II
RedHelm(1 month ago)
About this role
The Service Desk Analyst II at RedHelm serves as an experienced escalation point within the Service Desk, supporting service quality and operational discipline across client environments. The role operates between frontline support and specialist teams, contributing to technical leadership, mentoring, and continuous improvement initiatives. It is positioned within a client-focused MSP context and emphasizes adherence to security and compliance requirements.
Required Skills
- Troubleshooting
- Windows
- MacOS
- Active Directory
- Group Policy
- Microsoft 365
- Entra ID
- Windows Server
- Hyper-V
- VMware
+13 more
Qualifications
- High School Diploma
- CompTIA Network+
- Microsoft Certification
- VMware Certification
- Background Check
About RedHelm
redhelm.comRedHelm provides complete, coordinated technology and cybersecurity solutions from a single trusted partner. They deliver expert, end-to-end support designed to streamline operations, reduce risk, and keep businesses secure. Organizations engage RedHelm for integrated managed IT and security services — from risk assessments and threat detection to incident response and strategic guidance — to strengthen resilience across their environments.
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