Service Desk Analyst (Mandarin Speaker)
DXC Technology(3 months ago)
About this role
A Service Desk Analyst (Mandarin Speaker) at DXC Technology provides front-line IT support to customers, acting as the first point of contact for technical issues across hardware, software, and Microsoft operating environments. The role involves logging and validating incidents, coordinating with resolution teams, and ensuring calls are handled according to agreed service levels. Strong Mandarin and English communication is required and the position operates within DXC’s global IT services environment.
Required Skills
- Troubleshooting
- Customer Service
- Escalation
- Incident Logging
- Microsoft Windows
- Hardware Support
- Software Support
- Communication
- Teamwork
- Time Management
+1 more
About DXC Technology
dxc.comDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.
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