IT Service Desk Analyst
Hogan Lovells(24 days ago)
HybridFull TimeMedior$92,309 - $124,006 (estimated)Information Technology
Apply NowAbout this role
The IT Service Desk Analyst at Hogan Lovells is a frontline IT role responsible for providing user support and ensuring timely resolution of technology-related incidents under the direction of the IT Service Desk Manager. The position operates within the firm’s IT organization and requires adherence to information security and service management practices. This role follows a hybrid schedule with primary daytime core hours and supports firm users across locations.
Required Skills
- Verbal Communication
- Troubleshooting
- Windows
- Account Management
- VPN Support
- Web Browsers
- Outlook
- Microsoft Office
- Document Management
- Hardware Support
+7 more
Qualifications
- College Degree or Equivalent
- 3+ Years Technical Support Experience (Preferred)
- ITIL Certification (Preferred)
- Microsoft Certifications (Desirable)
- A+
- Network+
- Security+