IT Service Desk Analyst
DigitalOcean(4 years ago)
About this role
This role is responsible for providing high levels of customer experience and resolution for first level IT technical support through various communication channels including phone, chat, email, and portal for both internal and external users. The position involves performing IT Service Desk activities which includes capturing, analyzing, escalating, and managing incidents and service requests in alignment with IT policies and procedures.
Required Skills
- Customer Service
- Incident Management
- Problem Solving
- Communication Skills
Qualifications
- Bachelor's Degree
About DigitalOcean
digitaloceanspaces.comAn ocean of simple, scalable cloud solutions.
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