Service Desk Analyst
International Mission Board(1 month ago)
About this role
The Service Desk Analyst is the primary point of contact for enterprise customers, responsible for delivering a positive, personalized IT support experience. The role supports users across the organization and collaborates with technical teams and management to maintain service quality. Position is based at the Richmond, VA headquarters and is a full-time employee role.
Required Skills
- Customer Support
- Incident Management
- Ticketing Systems
- Windows
- MacOS
- iOS
- Office365
- Networking
- Problem Solving
- Communication
Qualifications
- Associate Degree
- CompTIA A+
- HDI Support
- ACSP
About International Mission Board
imb.orgThe International Mission Board (IMB) is dedicated to serving Southern Baptists in fulfilling the Great Commission to make disciples of all nations. With a focus on global missions, the IMB mobilizes and supports missionaries to spread the gospel and engage with diverse cultures. The organization emphasizes collaborative efforts, providing resources and training to support individuals and churches as they participate in mission work worldwide. IMB is a vital part of the Southern Baptist Convention's mission efforts.
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