Service Desk Associate
Financial Times(1 month ago)
About this role
An entry-level Service Desk Analyst role within the FT's Global Service Desk providing support to colleagues locally and globally. The position sits in a fast-paced, high-volume environment and offers exposure to a wide range of end-user technologies and enterprise systems. The role operates on a rotating schedule and follows a hybrid working pattern with approximately 50% onsite attendance.
Required Skills
- Omni-Channel Support
- Ticketing Systems
- SLA Management
- Customer Service
- Incident Escalation
- User Administration
- Knowledge Management
- Software Installation
- Hardware Support
- VoIP Support
+7 more
Qualifications
- ITIL Foundation Certification
- Accredited IT Qualification
About Financial Times
ft.comThe Financial Times is an international business and financial news organisation delivering news, analysis and opinion on markets, economics and politics. It publishes in print and online, offering in-depth reporting, data, charts, special reports and commentary aimed at professionals, investors and policymakers. FT operates a subscription-based model and is known for its market coverage, investigative journalism and authoritative perspective; it is headquartered in London and owned by Nikkei.
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