Service Desk Front Officer
Vanderlande(2 months ago)
About this role
A Service Desk Front Officer at Vanderlande is part of the 1st-line International Service Desk and serves as the primary customer-facing contact within the organization. The role centers on maintaining high service quality and customer satisfaction in a dynamic, international manufacturing environment. It requires strong communication and coordination with technical teams and contract stakeholders.
Required Skills
- Customer Service
- Incident Management
- Problem Management
- Ticketing
- Escalation
- Communication
- Documentation
- ITIL
- Analytical Thinking
- Continuous Improvement
+1 more
Qualifications
- HBO
- MBO-4
- ITIL
About Vanderlande
vanderlande.comVanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
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