Service Desk Level II Analyst (Mexico)
DYOPATH(4 days ago)
About this role
The Service Desk Level II Analyst at DYOPATH provides second-level technical support and troubleshooting for various IT issues, mentors Level 1 analysts, and contributes to IT service excellence. The role emphasizes technical expertise, customer service, and team collaboration in a remote work setting.
Required Skills
- Microsoft 365
- Windows
- Network Troubleshooting
- Customer Service
- Technical Support
- Remote Support
- ITIL
- Incident Management
- Troubleshooting
- Support Tools
About DYOPATH
dyopath.comSucuri is a website security company that provides cloud-based protection and remediation services for websites and web applications. Its core offerings include a website firewall (WAF), DDoS mitigation, malware detection and removal, continuous security monitoring, and a performance-oriented CDN. Sucuri targets small-to-medium businesses, agencies, and hosting providers with managed incident response, cleanup services, and an easy-to-use support portal. The platform integrates with popular CMSs (WordPress, Joomla, Drupal) and emphasizes fast remediation and ongoing site hardening.
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