Service Desk Manager (ITIL, Service Now, GxP)

D-ploy(1 year ago)

HybridFull TimeSenior$117,168 - $157,645 (estimated)Information Technology

About this role

The Service Desk Manager at D-ploy is a leadership role within an IT and Engineering Solutions company operating across the EMEA region and the USA. The role focuses on ensuring high-quality, compliant IT support in regulated (GxP) environments while promoting service quality, stakeholder engagement, and continuous improvement. It sits at the intersection of service delivery and cross-functional collaboration to maintain operational effectiveness.

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Required Skills

Service Desk
ITIL
ServiceNow
GxP Compliance
Incident Management
SLA Management
Ticketing Tools
Process Improvement
Team Training
Stakeholder Management

+2 more

Qualifications

Bachelor's Degree
ITIL Certification

About D-ploy

d-ploy.ch

D-ploy is a dynamic IT services and engineering solutions provider, specializing in customized technology strategies that enable businesses to thrive. The company offers a broad range of services, including managed IT, cloud solutions, and cybersecurity, aimed at enhancing operational efficiency and promoting digital transformation. With a focus on delivering tailored solutions and exceptional customer support, D-ploy empowers organizations to maximize their technology investments and achieve their strategic objectives.