Service Desk Administrator

One Acre Fund - Kenya(1 month ago)

HybridFull TimeManager$119,779 - $157,177 (estimated)IT Operations

About this role

Manager-level role within IT Operations' Tech Service Desk delivering first-level remote technology support and driving process improvements and automation to increase scale and quality. The role manages a small team of Service Desk Technicians, supports ITSM practices, and contributes to medium-scope projects and service documentation. The position reports to the Senior Service Desk Admin and operates hybrid from Nairobi, Kakamega (Kenya), or Kigali (Rwanda).

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Required Skills

Remote Support
Troubleshooting
Ticketing
Incident Management
Knowledge Management
Documentation
Automation
Process Improvement
Project Management
Stakeholder Communication

+5 more

Qualifications

ITIL Foundation

About One Acre Fund - Kenya

oneacrefund.org

One Acre Fund is a nonprofit social enterprise that supplies smallholder farmers with financing, high-quality seeds and fertilizer, field-based training, and market access to increase yields and incomes. Serving over 1 million farmers, it bundles inputs, asset loans, and hands-on agronomic support delivered directly to rural communities. The organization focuses on measurable impact—boosting harvests, improving household nutrition and earnings, and promoting soil health—while farmers repay loans after harvest. One Acre Fund’s vision is a world where all farmers have big harvests, healthy families, and rich soil.