Service Desk Operations Lead
Acadia Pharmaceuticals Inc.(3 days ago)
About this role
The IT Service Desk Operations Lead is responsible for managing the daily operations of the service desk teams, ensuring efficient support processes, and improving overall IT service delivery. The role involves leadership, process optimization, staff training, and cross-functional collaboration to support business operations.
Required Skills
- IT Support
- Service Desk
- ITIL
- Data Warehousing
- Business Intelligence
- Team Management
- Troubleshooting
- Customer Service
- Process Improvement
- Vendor Relations
About Acadia Pharmaceuticals Inc.
acadia.comAcadia Pharmaceuticals is a biopharmaceutical company focused on advancing care for underserved neurological disorders and rare diseases. The company works to translate scientific promise into meaningful innovation by progressing novel therapies from research through clinical development and commercialization. Acadia’s portfolio and pipeline prioritize conditions with high unmet medical need, emphasizing patient-centered development and collaboration to accelerate access to new treatments.
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