Service Desk Manager
Green Thumb(7 days ago)
About this role
The Service Desk Manager is responsible for leading a team of IT support staff to deliver high-quality technical assistance across various organizational locations. The role emphasizes IT service management, continuous improvement, and customer support, mainly in a remote setting with preferred candidates in the Chicago area.
Required Skills
- ITIL
- Service Desk
- IT Support
- Ticketing System
- Leadership
- Customer Service
- Knowledge Management
- IT Policies
- Vendor Management
- Problem Solving
Qualifications
- Bachelor’s degree in Information Technology, Computer Science or related field
- ITIL certification (Foundation or higher)
About Green Thumb
gtigrows.comGreen Thumb Industries (GTI) is a multistate U.S. cannabis company focused on promoting health, happiness, and wellbeing through safe, quality cannabis products. GTI cultivates, manufactures, and distributes a portfolio of branded flower, extracts, edibles, and wellness offerings and sells directly to consumers at retail locations nationwide. The company emphasizes product safety, testing, education, and customer experience while vertically integrating cultivation, manufacturing, and retail to scale access to cannabis.
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