Service Desk Technician - Bilingual Spanish/English (TIER 1)
Logicalis Brasil(1 month ago)
About this role
NOC Technician at Logicalis responsible for first-line intake and coordination of customer incidents and service requests for Managed Services. The role operates within ITIL processes and supports adherence to customer SLAs while maintaining communication with customers and vendors.
Required Skills
- Incident Triage
- Ticketing Systems
- Troubleshooting
- Windows OS
- Networking
- VPN Connectivity
- Monitoring Tools
- Documentation
- Customer Communication
- ITIL
+1 more
Qualifications
- Associate Degree
- Microsoft Certification
- Cisco Certification
- CompTIA A+
- CompTIA Network+
About Logicalis Brasil
logicalis.comPartner with Logicalis for targeted IT solutions that enable your business to succeed in a digital-first world. From assessment to managed IT services, we have a blueprint for your success.
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