Service Excellence Officer - Jefferson Hospital
Highmark Health(1 month ago)
About this role
The Service Excellence Coordinator at Allegheny Health Network is responsible for overseeing and enhancing all Service Excellence efforts, managing patient and family concerns, and ensuring regulatory compliance. This role involves collaboration with various internal teams to resolve grievances, facilitate the Patient Family Advisory Council, and provide education on service excellence best practices.
Required Skills
- Service Recovery
- Grievance Management
- Patient Advocacy
- Data Analysis
- Training and Education
Qualifications
- Bachelor's Degree in Education
- Social Work
- Counseling
- Healthcare
About Highmark Health
highmarkhealth.orgA national health and wellness organization as well as the second largest integrated delivery and financing system in America.
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