Service Excellence Officer - St. Vincent & Westfield
Highmark Health(1 month ago)
About this role
This position is responsible for overseeing and improving Service Excellence efforts, specifically focusing on patient and family concerns through complaint and grievance management. It includes service recovery, collaboration with various stakeholders, and the facilitation of the Patient Family Advisory Council, aligning with regulatory requirements and best practices in a healthcare setting.
Required Skills
- Service Recovery
- Grievance Management
- Patient Advocacy
- Conflict Management
- Data Analysis
Qualifications
- Bachelor's Degree in Education
- Social Work
- Counseling
- Healthcare
- 1 year of experience in service recovery
- Customer Service Skills
- Excel
- Microsoft Word
- Power Point Skills
About Highmark Health
highmarkhealth.orgA national health and wellness organization as well as the second largest integrated delivery and financing system in America.
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