Service Excellence Specialist

HALA

2 months ago

Riyadh, Saudi Arabia

Hybrid

Full Time

Medior

3 applicants

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About this role

The Service Excellence Specialist enables customer service operations by defining clear processes, system workflows, and operational playbooks. The role translates strategy and policies into executable customer experience (CX) operations and ensures CRM and ticketing systems are optimized. It involves coordinating across functions to operationalize CX initiatives and support frontline and back-office teams.

Skills

About HALA

l-housing.com

Lincoln Housing Authority (LHA) is the public housing agency serving Lincoln, Nebraska, that develops and manages affordable rental housing across a portfolio of properties and public housing sites. LHA administers rental assistance and homeless voucher programs and accepts applications online or by paper for housing placement. Beyond property management, the authority provides community programs—family resource and self-sufficiency services, senior support, education and resident councils—and offers vendor bid opportunities, publications, employment listings, and governance information for its Board of Commissioners.