CS Delivery Excellence Manager
Airbnb(14 days ago)
About this role
Airbnb is hiring a CS Delivery Excellence Manager to support the global Delivery function, driving optimization initiatives and helping operationalize strategic customer support programs across frontline teams. This individual contributor role focuses on shaping the Global Delivery Operating System and enabling successful launches of services, workflows, and tools.
Required Skills
- Operational Excellence
- Stakeholder Management
- Performance Management
- Data Analysis
- Root Cause Analysis
- Process Optimization
- Training
- Onboarding
- Change Management
- Cross-Functional Collaboration
+2 more
Qualifications
- BA/BS Degree
- MBA Or Master’s Preferred
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Airbnb
Similar Jobs
Operations Project Manager I
Included Health(1 month ago)
Operations Excellence Manager
Zipline (4 months ago)
Service Excellence Specialist
HALA(16 days ago)
Financial Data Analyst, SDC
Stripe(20 days ago)
CS Operations Specialist
Bolt Technology(18 days ago)
Senior Delivery Excellence - Project Manager
DEPT®(19 days ago)