Service Manager – ITSM (MD5)
METRO AG
About this role
This role involves developing, enhancing, and supporting IT Service Management (ITSM) processes on a global scale. The focus is on process improvement, training, data analysis, and leveraging AI to evolve ITSM practices, ensuring effective operational support and continual development.
Skills
About METRO AG
metroag.deMETRO AG is an international wholesale group and central management holding company focused on serving small and mid-sized independent businesses. With a B2B-first model, it operates cash & carry stores and digital wholesale platforms offering broad food and non‑food assortments, services and tailored solutions for hotels, restaurants, caterers and retailers. METRO positions itself as a partner to independent entrepreneurs, helping them run and grow their businesses. The company emphasizes wholesale expertise and market presence across multiple countries.
About METRO AG
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for METRO AG.
Salary
$129k – $174k
per year