Service Manager
GTT(2 months ago)
About this role
The Service Manager at GTT is responsible for overall management of the end-to-end customer experience, ensuring services meet customer expectations and differentiate GTT from competitors. The role acts as the customer champion within the company, aligning internal teams to customer priorities and optimizing the strategic and operational value of customer relationships.
Required Skills
- Service Management
- SLA Management
- Customer Communication
- Complaint Handling
- Performance Reporting
- Upselling
- Stakeholder Management
- Presentation
- Problem Solving
- Organizational Skills
Qualifications
- Degree
- ITIL Qualification
About GTT
gtt.netSimply and securely connect people and machines to data and applications – anywhere in the world
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