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SMB Account Manager (Eastern Canada) at Block - ApplyBlast

SMB Account Manager (Eastern Canada)

Block

4 months ago

3.6 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Junior

0 applicants

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About this role

The Square SMB Account Manager helps small and medium-sized business owners grow by providing product education, strategic business advice, and introducing new features. This role involves nurturing client relationships, identifying upsell opportunities, and acting as an internal advocate for customer success while collaborating with Sales, Support, and Product teams.

Responsibilities

Grow and retain a multi-million dollar customer base
Identify opportunities to cross-sell and upsell products
Address customer concerns and strategize solutions
Collaborate with cross-functional teams to enhance customer experience
Act as an internal advocate for key client decision-makers

Skills

Qualifications

Bachelor's Degree

About Block

block.xyz

Headquarters

Oakland, California, United States

Company Size

10001+ employees

Founded

2009

View Profile

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.