SMB Customer Success Manager
Karbon(26 days ago)
About this role
A Customer Success role at Karbon focused on ensuring SMB customers realize value from the Karbon platform and supporting strong long-term retention. The position emphasizes efficient, strategic engagement and use of automation to deliver consistent value across a large customer portfolio. Karbon is a globally distributed leader in practice management software for accounting firms and this role requires candidates to be located in Cagayan De Oro or Davao.
Required Skills
- Customer Relationships
- Account Management
- Onboarding
- Training
- Product Adoption
- Churn Prevention
- Renewals Management
- Issue Resolution
- Data Analysis
- Cross-Functional
+11 more
Qualifications
- Bachelor's Degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology
About Karbon
karbonhq.comKarbon is a cloud-based practice management platform for accounting firms that centralizes work, emails, tasks and client communications to improve visibility and team collaboration. It provides workflows, shared inboxes, task and project tracking, templates and reporting to streamline processes and boost efficiency for distributed teams. Karbon connects with core accounting tools so firms can manage capacity, deadlines and client work consistently as they scale.
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