Strategic Customer Success Manager, Global Strategic

Braze(1 month ago)

HybridFull TimeMedior$93,748 - $124,732 (estimated)Customer Success

About this role

A Customer Success Manager on Braze’s Strategic team partners with large, international brand accounts to deepen relationships and ensure customers realize value from the platform. The role sits within the customer-facing organization and collaborates across sales, product, and support teams to drive long-term account health and commercial outcomes. It is a mid-level position at a fast-growing, globally distributed company that emphasizes teamwork, learning, and work-life harmony.

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Required Skills

Client Renewals
Retention
Account Management
Customer Success
Stakeholder Management
Strategic Guidance
Enablement
Product Adoption
Customer Advocacy
Usage Analysis

+5 more

About Braze

braze.com

Braze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.