Solution Architect
NICE(11 days ago)
About this role
A Presales Solution Architect at NiCE designs Agentic AI solutions integrated with enterprise platforms such as CCaaS, CRM, and ERP. The role connects business stakeholders and technical teams to define scalable, secure integrations and ensures smooth handovers between sales and delivery. It focuses on aligning AI-driven automation and customer experience initiatives with enterprise objectives.
Required Skills
- Presales
- Solution Design
- CCaaS
- Integrations
- Telephony
- CRM
- Conversational AI
- Generative AI
- Agentic AI
- AI/ML
+12 more
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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