Solution Architect
NICE
About this role
A Presales Solution Architect at NiCE designs Agentic AI solutions integrated with enterprise platforms such as CCaaS, CRM, and ERP. The role connects business stakeholders and technical teams to define scalable, secure integrations and ensures smooth handovers between sales and delivery. It focuses on aligning AI-driven automation and customer experience initiatives with enterprise objectives.
Skills
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
Recent company news
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About NICE
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for NICE.
Salary
$142k – $190k
per year