Solutions Architect, Customer Experience
NTT DATA,(29 days ago)
About this role
A Solution Architect role responsible for designing and implementing a next-generation, AI-driven omnichannel customer engagement platform to transform the contact center across the APAC region. The position focuses on integrating platforms like Microsoft Dynamics 365 and Genesys Cloud with AI services to create a unified customer experience. The role represents a technical leadership position driving innovation and alignment between business objectives and technical solutions.
Required Skills
- Solution Architecture
- Contact Center
- Omnichannel
- Dynamics 365
- Genesys Cloud
- Machine Learning
- Natural Language
- IVR
- SIP Telephony
- CRM Integration
+7 more
Qualifications
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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