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Solutions Architect, Customer Experience at NTT, Inc. - ApplyBlast

Solutions Architect, Customer Experience

NTT, Inc.

9 months ago

3.8 on Glassdoor

Kallang, Singapore

Hybrid

Full Time

Senior

0 applicants

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About this role

A Solution Architect role responsible for designing and implementing a next-generation, AI-driven omnichannel customer engagement platform to transform the contact center across the APAC region. The position focuses on integrating platforms like Microsoft Dynamics 365 and Genesys Cloud with AI services to create a unified customer experience. The role represents a technical leadership position driving innovation and alignment between business objectives and technical solutions.

Skills

Qualifications

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

About NTT, Inc.

global.ntt

Headquarters

Tokyo, Japan

Company Size

10001+ employees

Founded

2019

View Profile

NTT, Inc. is a global technology leader with over 150 years of innovation, operating across consulting & IT services, mobile solutions, smart technology, and research & development. With a team of over 340,000 people worldwide, NTT drives human-centered innovation through initiatives like IOWN photonics infrastructure and AI-powered solutions. The company is committed to building a connected, sustainable future for people, society, and the planet.