Solutions Engineer, AI Pilots

Talkdesk(25 days ago)

Palo Alto, CAOnsiteFull TimeMedior$207,000 - $248,000Solutions Engineering

About this role

The Solutions Engineer, AI Pilots at Talkdesk drives adoption and successful deployment of agentic AI products for enterprise customers, focusing on converting trials and proofs of value into production and ACV growth. The role serves as a technical bridge between customers, global system integration partners, and internal product and sales teams, translating complex AI capabilities into business outcomes. The position also contributes to thought leadership, internal AI content, and product feedback to optimize customer impact.

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Required Skills

Trial Consulting
Value Realization
AI Content
Thought Leadership
Technical Discussions
Cross-Functional Collaboration
AI Security
Technical Authority
Solution Demonstrations
Presentation Skills

+6 more

Qualifications

BS in Computer Science
BS in Software Engineering
BS in MIS

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.