About this role
A Collections Specialist at Airbnb works directly with guests and hosts worldwide to manage payment issues, disputes, and settlements. The role involves data analysis and identifying platform issues, reporting product and process improvements while collaborating across teams to support the community and reduce losses.
Required Skills
- Collections
- Customer Support
- Dispute Resolution
- Payment Processing
- Data Analysis
- Negotiation
- Communication
- Process Improvement
- Multitasking
Qualifications
- Bachelor's Degree
- Postgraduate Degree Preferred
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.